Common Questions

How long does it take my order to ship?

Each item on the site is made to order. Please allow 3-5 business days for your order to be processed.

How do I partner with OTF?

If you are a professional or collegiate athlete and want to learn more about partnering with OTF fill out the form under the "Join OTF" page.

Is this official athlete merchandise?

Yes! We partner directly with your favorite athletes to develop their brand. No items sold on OTF are done without the athlete's consent and approval.

What is your return policy?

Please note these items are made on-demand and marked FINAL SALE. Because of this, they are not eligible for refund, exchange, or store credit unless the item is defective and/or the wrong item.

Please carefully review all product details, including the products shipping description and all sizing information prior to purchasing.

In case of a defective or wrong item, please contact our customer service within 30 days of delivery and provide your order ID number as well as clear pictures/videos of the issue to our official email address. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.

CONTACT

Please fill out the form below if you have a question with your order or DM us on Instagram at @offthefieldshop.

Contact form